We provide the following omni-channel support services to eCommerce brands:

Phone Support

Mobile Support

WebChat Support

Email Support

Social Support

Sales Support

The benefits of our eCommerce support services

Focus more on your core business

By handing over the eCommerce customer support activities to Sunlinx Global, brands will be able to focus more on their core businesses activities.

Industry-focused services

In the eCommerce industry, customer service demands the adoption of specialized skill-sets and cutting-edge technology. Brands need to focus on different customer touchpoints simultaneously such as voice calls, phone support, chat support, email support, etc. The omnichannel customer support method will ensure that we deliver seamless and delightful customer experiences. Outsourcing eCommerce customer support to us ensures that all your advanced technological needs are covered. We will also exercise the best practices to industry standards with flagship tools that meet your customer service KPIs, including boosting customer satisfaction rates (CSAT).

24/7 customer support

As an online business, eCommerce companies cannot afford to have a regulated closing or opening time. Your store is open 24/7. We provide a flexible service and will take care of the customer concerns with around-the-clock customer support.