Experience the power of omnichannel customer engagement

Sunlinx Global provides comprehensive customer service solutions that serve various industries. Our services are designed to meet the specific needs of our clients to enhance their customer’s experience.

Here are the main industries that we specialise in:

Gaming

Sunlinx Global provides a personalised customer experience to gamers. We understand that gamers expect customer support to be available 24/7 and in their native language. Our well-run customer service centre is staffed by experienced, tech-savvy agents who are knowledgeable about the systems and games they support. Our agents provide real-time support through various channels like voice, email, SMS, webchat, and social support. Additionally, they also provide technical support, payment inquiries and adjustments, and multi-lingual solutions.

Online Gambling

Sunlinx Global provides secure support services to companies in the gambling industry by assisting during onboarding, verifying accounts, providing frictionless money exchanges, cross-selling, promoting responsible gaming, and troubleshooting common bugs and technical issues. Our betting support agents provide reliable customer support on channels like voice, live-chat, social and email.

eCommerce

Sunlinx Global provides eCommerce customer service outsourcing solutions to help companies create a seamless customer experience. Our customer service agents are trained to handle customer issues and create meaningful customer relationships. They provide support through various channels like email, social media, instant messaging/live chat and phone. Every customer interaction is an opportunity to make additional revenue, and we aim to reduce operational costs while growing average order value.
We understand that each industry faces unique challenges, and we are equipped to help companies overcome challenges by providing high-quality customer support.